FACTORS AFFECTING TRAINING QUALITY IN THE DEPARTMENT OF ENGLISH STUDIES, DEPARTMENT OF FRENCH STUDIES, AND DEPARTMENT OF GERMAN STUDIES: PERSPECTIVES FROM STUDENTS

Abstract

It is important that leaders, administrators, teachers and students of educational institutions be involved in training quality improvement. This paper analyzes the results gained from a survey on teaching quality of some subjects offered for over 1,200 second-year and third-year students from English Department, France Department and German Department at Hanoi University within 2016-2017. By applying frequency analysis method, T-test and logistic regression model as well as the perspective of ASEAN University Network – Quality Assurance (AUN-QA) on training quality at institutional level, the author compares the teaching quality of some subjects at the three departments, then proposes recommendations for teaching from three aspects: course organization, lecturers and exams, testing and assessment.