COHERENCE EXPRESSED THROUGH RELATIONS IN VIETNAMESE BUSINESS CORRESPONDENCE OF COMPLAINTS (IN COMPARISON WITH ENGLISH VERSION)

Abstract

Coherence in texts is the result of many factors, represented by cohesion and relations of sentences and paragraphs in a paper. Thanks to coherence, readers can easily absorb the ideas writers want to convey. To achieve coherence, a writer should write comprehensible and logical sentences and paragraphs to express a common topic. Coherence is presented in all sorts of writing, including letter of complaint – a typical type of business correspondence. To maximize the effectiveness, letters of complaint should present coherence through relations between words in a sentence, topic of sentences, logical order or arguments among sentences.